Delivery Information


At Auriviya, we are committed to ensuring that your shopping experience is seamless and satisfying from start to finish. We understand how important timely and reliable delivery is to our customers, and we strive to make the process as transparent and convenient as possible.

Delivery Coverage

Auriviya currently delivers across all major cities and regions within the United Arab Emirates (UAE). Whether you are located in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, or Umm Al Quwain, we ensure that your order reaches you safely and on time.

Processing Time

  • Once your order is placed and confirmed, our team begins processing it immediately.

  • Orders are typically processed within 24 hours on business days.

  • During sales, promotions, or high-demand periods, processing times may take slightly longer, but we always keep you informed about the status of your order.

Delivery Timeframe

  • Standard delivery across the UAE usually takes 2 to 4 business days after processing.

  • Customers located in major cities such as Dubai, Abu Dhabi, and Sharjah can often expect faster delivery.

  • Remote or less accessible areas may require additional delivery time.

Delivery Charges

  • Standard Delivery Fee: For orders below the minimum threshold, a small delivery fee will be applied at checkout. This fee is clearly displayed before you confirm your order.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and courier details. This allows you to monitor the status of your delivery in real-time and know exactly when to expect your package.

Delivery Policy

  • Deliveries are made to the address provided at the time of checkout. Please ensure your contact details and address are accurate to avoid delays.

  • Our delivery partners may contact you prior to arrival to confirm your availability. If you are unavailable, they may attempt delivery at a later time or on the next business day.

  • In case of delayed or failed deliveries due to incorrect information provided by the customer, Auriviya cannot be held responsible.

International Delivery

At this time, Auriviya delivers exclusively within the UAE. However, we are working towards expanding our services to other regions in the near future.

Damaged or Missing Items

We take great care in packaging your products to ensure they arrive safely. If you receive a damaged, defective, or missing item, please contact our customer support team through the chatbox available on our website within 48 hours of delivery. Our team will promptly assist you with replacements or refunds as per our policy.

Contact Us

For any delivery-related inquiries, our customer support team is always available to assist you. You can reach us easily through the chatbox on our website, and we will provide timely updates and solutions to your concerns.